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- SommWine's Ultimate Guide to WSET Level 1 is only $25
WINE TRAINING FOR HOSPITALITY TEAMS
Better wine knowledge. Better conversations. Better service.
Practical wine and service training for restaurants, hotels and hospitality teams. Help staff explain wine clearly, recommend with confidence and make the next suggestion feel useful to the guest.
Discuss Staff Training
Knowing the list isn't the same as recommending the wine.
A guest asks for something different. A table wants a pairing. Someone is deciding between two bottles. Staff need more than memorized names to respond naturally.
Build the knowledge and service habits that help your team explain differences, answer questions and suggest the next glass or bottle without sounding pushy.
What your team can work on.
Wine knowledge that travels to the table
Wine structure, grape varieties, the influence of climate, labels and clear tasting language.
Confident wine service
Presenting, opening and pouring bottles, with practical attention to how service works in a busy section.
Food and wine recommendations
Explore food interactions through tasting and connect the learning with recommendations for guests.
Sales through useful conversation
Practice suggestive selling, recognizing opportunities to offer another drink and explaining a recommendation clearly.
Demonstrate it. Try it. Use it.
Training combines explanations with tasting, discussion and hands-on service practice. The existing approach includes staff opening bottles, peer feedback and regular knowledge checks.
Bring questions from real shifts into the session. We'll connect the wine knowledge with the tasks your staff need to perform, rather than leaving it on a presentation slide.
Built around your venue and wine program.
Start with your team's experience, your service challenges and the skills you want to strengthen. Joanne coordinates with managers and lead servers, reviews the venue and adapts the training to your business.
Wines from your own list make the learning relevant. Supply is coordinated with your wine representatives; Joanne can arrange outside wines where needed, with additional costs agreed.
Session scope, timing, fees and materials are confirmed in an individual quote. A non-refundable deposit confirms the booking.
MEET YOUR TRAINER
Joanne brings wine knowledge and service experience.
A WSET Diploma graduate, certified WSET wine educator and sommelier, Joanne has more than 15 years' experience in wine and hospitality.
Her work includes wine and restaurant service as well as education. That practical perspective helps connect what's in the glass with what happens on the floor.
Meet Joanne
For the people who serve your guests.
Restaurants, hotels, bars, hospitality groups and service teams looking for stronger wine knowledge and more consistent service.
Based in Whistler, Joanne works with hospitality teams in British Columbia. Discuss your venue and location when arranging training; travel requirements are considered in the quote.
What would make the biggest difference for your team?
Tell Joanne about your venue, team size, wine program and the challenges you'd like to address. We'll discuss practical training and the next steps.
Discuss Training for Your Team Email joanne@sommwine.com
